Refund & Cancellation Policy

1. Overview of Engagement Services

Dime Builder Guides Co., Ltd. provides professional, human-delivered technical advisory sessions, architecture orientations, and developer workshops. Because our services require significant dedicated preparation time and calendar reservation by senior systems engineers, this policy outlines the terms governing refunds, cancellations, and appointment rescheduling.

2. Session Rescheduling & Cancellation Terms

A. Rescheduling Notice (48 Hours Prior)

Clients may reschedule any confirmed advisory session (including the 1-on-1 Architecture Orientation, Validator Briefing, or Program Architecture Review) up to 48 hours prior to the scheduled session start time at no additional cost. Rescheduled sessions must be re-booked within sixty (60) calendar days of the original date.

B. Cancellations with Full Refund (More Than 48 Hours Notice)

If a client cancels a scheduled advisory session with more than 48 hours notice before the designated start time, we will issue a 100% full refund of any deposit or session fee paid.

C. Late Cancellations (Within 48 Hours)

If a cancellation request is received less than 48 hours prior to the scheduled session, a 30% administrative and pre-audit preparation fee will be retained, and the remaining 70% of the session fee will be refunded.

D. Client No-Shows

If a client fails to attend a confirmed live video conference or Bangkok studio session without prior written notification within twenty (20) minutes of the scheduled start time, the session is classified as a “No-Show.” No-show bookings are non-refundable, but the client may request a one-time rescheduling upon payment of a $50 re-booking fee.

3. Work Already Started & Completed Deliverables

• Completed Sessions & Delivered Synthesis Reports: Once a live advisory session has concluded and the written technical synthesis report has been delivered, session fees are non-refundable.
• Unsatisfactory Service Resolution: If you believe a delivered technical session did not cover the agreed-upon technical brief, you must contact us in writing within seven (7) calendar days of the session date. We will investigate the recording and notes and, at our discretion, offer a complimentary 45-minute follow-up session or partial fee credit.

4. Refund Processing & Payment Method

• Request Submission: All cancellation and refund requests must be submitted via email to contact@devprismbase.click stating your booking reference, invoice number, and reason for the request.
• Processing Timeframe: Approved refunds are initiated within five (5) to seven (7) business days.
• Refund Method: Refunds are returned exclusively via the original payment method (corporate bank wire transfer or electronic invoice reversal). Currency exchange rate variations are the responsibility of the client’s receiving institution.

5. Contact for Refund Inquiries

Dime Builder Guides Co., Ltd.
Billing & Accounts Department
Office 10, 72 Demo Road, Bangkok 00000, Thailand
Email: contact@devprismbase.click
Phone: +66 2 000 5410